POS Gift Cards

Gift cards belong to an organization, not just the issuing location. Redemption works at other locations in the same organization unless that location is on the organization's restriction list. It does not cross into another organization. A restricted location is rejected at redemption.

For a failed redemption, confirm the organization and location, card status, available balance, requested amount, and currency. Share only the card's last four digits and safe transaction references. Do not bypass a restriction by selecting another location or repeatedly submitting a payment with an unknown outcome.

Currency and numbering

Redemption, reload, and refund-to-card are same-currency operations. Gateway does not convert currencies. Mixed-currency tenders need an approved product solution, not a support assumption about exchange rates.

Custom number prefixes and lengths are platform-managed, not normal merchant self-service settings. Escalate numbering requests to the platform owner.

Refund allocation

A refund normally restores the original gift-card allocation to that card. If the original card is EXPIRED or REVOKED, that allocation is rerouted to the primary tender rather than silently losing value. Check the refund record and allocation; do not promise a gift-card credit or issue a second refund simply because that card's balance did not increase.

Limitations

There is no separate card-to-card transfer feature and no Apple Wallet or Google Wallet gift-card pass support. Do not describe redemption as same-location-only or promise cross-currency conversion.

Peak POS customer display

The cashier can select Pay with Gift Card and scan or enter the card while the customer display is connected. Gift-card entry remains on the cashier screen; the customer display shows the gift amount applied and remaining due. Apply the gift card first, then collect any remainder with cash, card, or the existing split-payment flow (cash before card). The customer display's Cash, Card, and Split choices remain available for that remainder.

Use the organization's Gift Cards Operator Shortcut in the Management Portal. For missing notifications, follow webhook triage.